University of California, RiversideUCR


User Support  

Need Help?

There are many options available to you - find the one that works for you!

Frequently Asked Questions

Your question may already have an answer! Make the FAQ page your first stop.

Online Help

Banner has Online Help for each form. When you are logged into Banner, you can navigate to online help by clicking on the Help link on the toolbar and selecting Online Help. A new window will pop up and give you information on the form. If you do not see the pop-up, you may need to enable pop-ups in your browser.

Review Training Resources

You may be able to find your answer in one of our many training resources. Refresh your knowledge by taking any Banner eCourse on UCR Learning at your convenience. Search for "Banner" to find ALL available eCourses.

Are you more of a reader? All materials are also available on the Training Resources page. 

Reach out to a Power User

Your neighbor may know the answer! Reach out to one of your colleagues listed below.

College of Engineering


Anna Sun  
Rod Smith  
Terri Phonharath  
Thomas McGraw  

College of Humanities, Arts, and Social Sciences


Cynthia Carrasco Cannon  
Dennis David  
Gabrielle Brewer  
Gloria McGuire  
Jose Beruvides  
Karen Mitchell  
Tiffany Medley  
Tony Gonzalez  

College of Natural and Agricultural Sciences

Areas of Expertise



Norma Palacios
  • Banner navigation
  • Curriculum changes (adding or removing concentrations)
  • General learner records 
Javier Ramirez
  • Banner navigation
  • Curriculum changes (adding or removing concentrations
  • General learner records
Denise Correll
  • Banner navigation
  • Non-Course requirements
  • Curriculum changes (adding or changing majors)
  • Graduation applications
  • Leaves of absence and withdrawals
Michelle Butler
  • Banner navigation
  • Assigning and adjusting advisors
  • Curriculum changes (adding or removing concentrations)
  • General learner records
Barbra Wallace
  • Student attributes
Amy Ricks
  • Scheduling and 25Live
Kathy Redd
  • General Banner navigation
  • Graduate Student Committees
  • Assigning and adjusting advisors 

School of Business Administration 




Elizabeth Tisdale  
Kayla Quevedo  
Kazi Mamun  
Lata Patel  
Shannon Parfitt  

Graduate Division

Areas of Expertise

Kara Oswood
  • Committee entry and query
  • Curriculum changes (including add/removing concentrations)
  • Degree Works audits for graduate programs
  • Student attributes
  • Non-Course requirements
  • Assigning and adjusting advisors
  • Graduation applications
  • General learner records
  • Banner navigation


Karen Smith
  • Leave of absence and withdrawals
  • Curriculum changes (including adding or changing majors)
  • Graduate student fellowships and employment


 Heather Killeen
  •  Registration and Permits

Contact an Expert


Technical Problem?

If you are experiencing a problem, error, bug or issue or want to request a Banner enhancement – submit a Banner Support Ticket.




Hours of Support
7:00 a.m. to 6:00 p.m.
Monday-Friday (excluding holidays and University closures)

Submit a Banner Support Ticket

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Division of Student Affairs
2108 Hinderaker Hall

Tel: 951-827-4641
Fax: 951-827-2248