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Recommended Browsers

Banner works with the following browsers:

  • Internet Explorer on Windows
  • Safari on Mac

Please use the most recent version of your preferred browser. Browser vendors update frequently, which can cause incompatibility with the latest Banner update. If you have trouble with one browser, try another. Chrome and Firefox are not supported.

August 21, 2017 Update:

There have been some reports of users having trouble launching Banner after the Banner upgrade activity that occurred over the weekend of 8/19/2017 - 8/20/2017.  If you are one of these affected users, please read the troubleshooting guide and follow the instructions to resolve your issue. Please note: the guide only provides instructions for Internet Explorer.

March 8, 2017 Update:

The newest version for Firefox dropped support for NPAPI (technology required for Java applets), as a result, Banner INB will no longer launch if you are using the latest version of Firefox. More detailed information can be found here: https://java.com/en/download/help/firefox_java.xml

Ellucian is advising customers to use Internet Explorer 11 (Windows) or Safari (Max OS X) until Banner 9 is available (projected to be available at UCR in Summer/Fall of 2018).

You may opt to use the Firefox Extended Support Release (ESR) which will work with Banner INB but you must ensure that the version you download (64-bit or 32-bit) is the same as your Java plug-in. Please consult with your IT support before downloading any software.
https://www.mozilla.org/en-US/firefox/organizations/faq/

Browser Preferences

Improve your Banner experience by enabling the following on your computer or mobile device:

  • Allow Banner pop-ups (disable pop-up blocker)
  • Enable Java - Get the latest Java download for free!
  • Enable JavaScript
  • Accept Cookie

Java

Banner requires an updated Java software program for your computer or mobile device’s operating system. Java runs automatically with your web browser, and connects Windows and Mac-based clients and Oracle Application Forms.

If you’re experiencing problems with your Java software, try to clear your Internet and Java cache first. Most of the time, this will resolve your problem. View this document for steps to clear your cache in Internet Explorer, Firefox and Java.

If you're still experiencing problems with Java, contact your department IT group or try these steps:

  1. Close any open browsers.
  2. Uninstall any previous versions of Java.
  3. Open web browser and re-login to Banner to download the correct Java version.

Get the latest Java download for free! 

Launching Banner

To access Banner, go to R'Space and launch Banner from the list of Authorized Applications.

  • A Java applet will pop up asking for your UCR NetID and password.

  • The web page and Java applet will need to remain open to keep your Banner session active.

If you create a bookmark in your browser for Banner Training or Banner Student Information System, please note that you must edit the URL after you bookmark it by removing all characters after "ucr.edu" in the URL. 

If you type in the URL, make sure that you do not use auto-fill, as it may take you to the longer link that has your previous CAS session ticket.

Questions?

If you are experiencing a problem, error, bug or issue, please take a screen shot of the error (to include the URL) and submit a Banner Support Ticket.



More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Division of Student Affairs
2108 Hinderaker Hall

Tel: 951-827-4641
Fax: 951-827-2248

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